All Sorts of Useful Stuff

Here you will find a variety of general questions from ordering on our website, about our Angel Policy, as well as technical questions and advice regarding using our stamps.

What are your Delivery Times?

All orders are despatched first class within 5-7* WORKING days, although often they are shipped sooner than that.

UK customers should usually receive their orders after a week to 10 days. For overseas customers, this is obviously dependant on where you live, but usually orders are received within 14 - 21 days". Please allow 10 days in the UK and 3 Weeks for overseas for your order to arrive. If it hasn't arrived after this time, please get in touch with us.

*For New Launches and Special Promotions - if there is an extremely high numbers of orders during a certain promotion, delivery may take a little longer.

How Much is Postage and Packing?

UK Postage and Packing is £2.00. Europe and all Worldwide shipping is £3.50. All orders over £25 are free.

Do You Ship Worldwide?

Yes, we ship worldwide. Simply choose your country in the shipping destination, when completing your details on our online shop. All non-UK shipping is a set fee of £3.50. All orders over £25 are free. We use first class airmail.

Can I Pay by Paypal?

Yes. Simply choose Paypal in the Payment Method box, when completing your order on our online shop.

What is Your Angel Policy?

You are allowed to sell finished cards made using Lili of the Valley products, on a small scale, for personal profit or to raise funds for charities, schools and clubs.

You are not permitted to reproduce, copy or distribute Lili of the Valley designs and products, either in electronic form or the physical product itself. You are also not permitted to sell or giveaway for free toppers or black and white or coloured handstamped images of Lili of the Valley stamps.

How much are LOTV Products in US Dollars and other currencies?

We now have a currency converter on the site! It's on the home page. All you need to do is click one of the flags, or if you can't see your currency, click other and select your own. All the prices will the appear in your currency, next to the British price.

Can I order over the telephone?

Yes, you can order over the telephone on 0113 239 4800 between 9.30am and 1.30pm Monday to Friday.

Do you have a Mail Order Catalogue?

We are sorry but we don't have a printed catalogue. Due to the number of new products we reguarly bring out, it is too costly to produce an up to date catalogue. If you want to look more closely at the products, or if you don't have your own pc, you can print out the product pages which should help.

You can also see our full page advertisements in Cardmaking and Papercraft, Quick Cards Made Easy and Papercraft Inspirations, for our new products. As well as ordering on the website, you can also order over the telephone on 0113 239 4800 between 9.30am and 1.30pm on Monday, Wednesday, Thursday and Friday.

Do you Sell to Trade/Wholesale?

No, we do not currently supply shops, either in the UK or overseas.

Are LOTV stamps rubber or clear?

Most of our stamps are unmounted rubber stamps, which are deeply etched, are very long lasting and they give an excellent impression. Some of our new sentiments are fantastic quality photopolymer clear stamps as it's important to see where you are stamping. They are already sticky on the back but are very tough, and tear resistant.

How do you stick them to the acrylic block?

Clear stamps are already sticky on the back. The rubber ones need some glue on the back. You can use a temporary spray glue or you can use the foam, but we recommend applying Pritt Stick (a white glue stick) on the back and simply wash it off afterwards. It's not messy, is really cheap and easy to do and works everytime! Just make sure it's nice and smooth and not lumpy.

What Ink should I use?

What Ink you use depends on what you would like to colour the stamp in with.

For Marker Pens like Promarkers or Copic Markers, you need a dye based inkpad such as 'Memento' or 'Impress', so the ink doesn't run.

For Distress Inks, Watercolour Paints and Pencils, you need a permanent inkpad such as Staz on.

Can I still get LOTV products that are discontinued on your main website?

If you're looking for any discontinued Lili of the Valley Products, such as Never Ending Cards, Stamps, Die Cut Sheets, Cute Squares Packs, and Cross Stitch Kits, check out our Lili of the Valley Outlet Store on ebay. Run by Lucy, this store is the official LOTV place where you can get hold of any old or discontinued products.
CLICK HERE TO GO TO THE OUTLET STORE

Any Other Questions?

If your question has not been answered here, do email us at admin@liliofthevalley.co.uk or call 0113 239 4800.